Privacy
Privacy notice for private inquiries
Purpose and basis
Data is processed on the basis of explicit consent to read an insurance-related inquiry and reply through the channel selected. It is not reused for marketing, newsletters or advertising profiles.
Data collected
We collect the subject, message, contact method and contact details, consent date, notice version and, where present, the page from which the inquiry was sent. We do not request a name, address, date of birth, detailed health data, passport number or foreign resident registration number.
Sensitive data
The form is not intended for diagnoses, treatment details, health conditions or other sensitive data. General consent is not consent to process sensitive data. If unnecessary information is sent accidentally, it is not used for marketing or analytics and is minimised or deleted where possible.
Retention and deletion
Data is retained only as long as needed for the inquiry and never for more than 6 months after receipt. This is a service maximum, not a statutory minimum. It may be deleted earlier when the purpose ends or at the person’s request. We intend to delete it from application systems when the retention period expires.
Rights and contact
You may withdraw consent or request access, correction or deletion. You may refuse consent, but then you cannot use the private form. Go to the Contact page.
Technical services
The form uses technical services for hosting, database and anti-spam protection. The actual processing locations, any international transfers and the providers’ contractual roles have not yet been fully verified in Production; this notice does not claim otherwise.
Google Analytics
With your prior consent, we use Google Analytics to understand how visitors use the public site and which contact options they select. Google provides the analytics processing service. You may refuse analytics and change your preference at any time through Analytics preferences in the footer. We do not send private inquiry content, contact details entered in the form or inquiry IDs in Analytics events.